Terms & Conditions

Terms & Conditions

The Joi Boutique terms & conditions allows you the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days after you acquire the goods. To exercise the right to cancel, you must inform us with your name, address, telephone number, fax or email address. You may email or call the shop to cancel the contract.To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Currently we only accept GBP

Refunds

We will do our very best to ensure that your refund is issued the same day upon receipt of your returned item(s), provided there is a manufacturing fault though we must stress that refunds may take up to several days to show in your account. Please refer to your card card issuer's terms and conditions for further information.

Exchanges

Please note, for items which have been purchased at the full RRP, we will re-send your FIRST exchange free of charge. For exchanges after this first time, re-shipping prices will be charged to the customer.

Excluded Items

Items which are excluded from the above policy are Underwear, Swimwear and earrings. These are not refundable and cannot be exchanged. This does not affect your statutory rights.

Shipping

We offer 4 methods of shipping:

  • Standard UK Delivery
  • International Delivery
  • International Delivery Over £300
  • In store collection

Privacy Policy

I hereby fully consent to the collection, storage and use of my personal data, which is freely submitted, for the following purpose only: Enquiries for Products and Services as agreed with Joi Boutique on this day. I understand that I may withdraw my consent at any time by requesting that withdrawal to this office in writing, or via email to Joi Boutique and that my request will be acted upon within one month of my making such a request. I understand and agree that third party organisations may receive my data and that Joi Boutique will only submit required personal data for attaining quotes for products/ services that I have enquired about that may need to be outsourced or purchased to fulfil an order/ quote/ for any other reason deemed necessary to meet customer expectations I understand that Joi Boutique shall inform me of any third parties (as stated above), that may process my information prior to submitting that data and that the company will not submit my data without first obtaining my consent. I have read and understood the Privacy Notice and Terms and Conditions regarding the obtaining, storage and processing of my personal data.

Company Information

Registered Company Name: Joi Ltd

Registered Address: Exchange Walk, Wilson St, Middlesbrough TS1 1RY

Company Number: 7511606


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