Terms & Conditions

Terms & Conditions

The Joi Boutique terms & conditions allows you the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days after you acquire the goods. To exercise the right to cancel, you must inform us with your name, address, telephone number, fax or email address. You may email or call the shop to cancel the contract.To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Currently we only accept GBP


We will do our very best to ensure that your refund is issued the same day upon receipt of your returned item(s), provided there is a manufacturing fault though we must stress that refunds may take up to several days to show in your account. Please refer to your card card issuer's terms and conditions for further information.


Please note, for items which have been purchased at the full RRP, we will re-send your FIRST exchange free of charge. For exchanges after this first time, re-shipping prices will be charged to the customer.

Excluded Items

Items which are excluded from the above policy are Underwear, Swimwear and earrings. These are not refundable and cannot be exchanged. This does not affect your statutory rights.


We offer 4 methods of shipping:

  • Standard UK Delivery
  • International Delivery
  • International Delivery Over £300
  • In store collection

Company Information

Registered Company Name: Joi Ltd

Registered Address: Exchange Walk, Wilson St, Middlesbrough TS1 1RY

Company Number: 7511606

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